juliana_s reviews

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Reviewed

Ergonomic Office Chair with Suspension Mesh Seat - Black , Moustache®

1/5

I wrote a previous review about the wheels not clipping into place and rated it 3 stars. I now give it 1 since I thought i fixed the problem of the wheels slipping out of place with double sided tape but i stand corrected. I will have to use caulking to get this thing sorted. I need a reliable chair and didn't receive one. To think i paid so much for this yet the wheels won't even stay in place is ridiculous. Why must i resort to fixing a problem you gave me?

Jan 31, 2020

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

Reviewed

Ergonomic Office Chair with Suspension Mesh Seat - Black , Moustache®

3/5

I want to make note that when the chair arrived the box had a hole on the side, nevertheless the parts were okay except for 2 stings on the butt portion of the chair being undone. The major problem I had was when assembling the wheels they would continuously slip out. They wouldn't clip into place since there's a gap between the pole of the wheel and the hole it must enter. What i had to do was wrap thick double sided tape around the pole of the wheel in order to close the gap. I would send a video but they don't accept those. It's an overall good looking chair, a shame there's this defect.

Jan 30, 2020

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

Montreal: 3501 F.X. Tessier Suite 180, Vaudreuil-Dorion, QC, J7V 5V5
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