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ZigBee Smart dimmer Switch (US type neutral 120V/500W) - LivingWise Reviews of ZigBee Smart dimmer Switch (US type neutral 120V/500W) - LivingWise

Reviewed by 34 customers

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Showing 41-59 of 59 reviews
    5/5

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    By

    from Saint-hubert, QC

    Thanked 30 for 551
    Jul 31, 2019

    Perfect Zigbee dimmer solution, need some adjustment as I am using Samsung SmartThings hub but with custom device handler, works like a charm overall, not my first purchase as I am integrating the whole house on my controller, so far so good and not my first purchase as I am integrating the whole house on my controller

    Reply by our customer service

    Dear customer, thanks for writing in, we appreciate your feedback, please call us at 1-866-979-7463 or email us at support@123ink.ca if you have any questions.

    Was this review helpful? Thanks (0 people thanked AlexCirce for this review)
    5/5

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    By

    from Saint-hubert, QC

    Thanked 30 for 551
    Jul 31, 2019

    Perfect Zigbee dimmer solution, need some adjustment as I am using Samsung SmartThings hub but with custom device handler, works like a charm overall.

    Reply by our customer service

    Dear customer, thanks for writing in, we appreciate your feedback, please call us at 1-866-979-7463 or email us at support@123ink.ca if you have any questions.

    Was this review helpful? Thanks (0 people thanked AlexCirce for this review)
    5/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Saint-hubert, QC

    Thanked 30 for 551
    Jul 31, 2019

    Perfect low cost Zigbee solution for home automation, integrated with Samsung SmartThings Hub, need to be designated as a Switch in the SmartThings IDE but otherwise works very well. Custom Device Handler is also available for these. Does the job, fraction of the cost than other solution, very happy about it. Second order as I am doing my full home integration.

    Reply by our customer service

    Dear customer, thanks for writing in, we appreciate your feedback, please call us at 1-866-979-7463 or email us at support@123ink.ca if you have any questions.

    Was this review helpful? Thanks (0 people thanked AlexCirce for this review)
    5/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Saint-hubert, QC

    Thanked 30 for 551
    Jul 31, 2019

    Perfect low cost Zigbee solution for home automation, integrated with Samsung SmartThings Hub, need to be designated as a Switch in the SmartThings IDE but otherwise works very well. Custom Device Handler is also available for these. Does the job, fraction of the cost than other solution, very happy about it.

    Reply by our customer service

    Dear customer, thanks for writing in, we appreciate your feedback, please call us at 1-866-979-7463 or email us at support@123ink.ca if you have any questions.

    Was this review helpful? Thanks (0 people thanked AlexCirce for this review)
    4/5

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    By

    from Richmond, BC

    Thanked 2 for 71
    Jul 24, 2019

    Good product, easy to setup !

    Reply by our customer service

    Dear customer, We appreciate your review. We are glad that you like the product. If you have any other questions, please don't hesitate to contact us at 1-866-979-7463. Thank you and have a nice day!

    Was this review helpful? Thanks (0 people thanked ricky_i for this review)
    5/5

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    By

    from montreal, QC

    Thanked 2 for 51
    Jul 15, 2019

    Easy to setup

    Reply by our customer service

    Hi there we thank you for your review. If you have any questions or concerns please don't hesitate to contact us.

    Was this review helpful? Thanks (1 person thanked Rob M for this review)

    This review originates in: LVS-VS20ZW-1UO

    2/5

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    By

    from Richmond, BC

    Thanked 28 for 8
    Jul 06, 2019

    This dimmer switch and zigbee hub would be a great value for money, if only it had better documentation and support, and if only it didn't constantly lose its connection to the hub. The latter problem (reported by many users) is a firmware issue that should be fixed, but probably won't be. As for the many, many issues people have connecting this to the hub via the app in the first place, here's some practical advice that may help: 1. The device running the app must be on the same LAN as the hub. 2. Give the hub at least 90 seconds to boot and settle after connecting power. The little green power light should be on solid. The LED on the ethernet port at the back should be flashing as it communicates on the LAN. 3. Devices like the dimmer switch and sensors must be physically close to the hub to pair them. I can't stress enough how important this is. You are wasting your time if your device is more than 10 ft. from the hub when you try to pair, even if it can normally communicate with the hub at much greater distances after it is paired. 4. Select "add new device", select dimmer switch, or just plain U.S. switch if you can't find the dimmer. Stop on the screen where it tells you to check if the light on the device is flashing. 5. On the device, put it in pairing mode so that the light on the device is flashing. On the dimmer switch you must turn the power off/on at the breaker (works best). Or you can try the 5-button-presses-and-hold reset procedure that appears to put it in pairing mode after the reset, but in my experience that doesn't work for pairing. 6. Then proceed to the Search for Devices screen. You should see the green ring light around the button on the hub start to flash. Wait at least 30 seconds. If the dimmer switch doesn't appear in the app, start over (back to the pairing screen, switch breaker off/on, try to Search again). If you are lucky and you have followed directions about putting the hub close, you should only have to do this a couple of times. I sincerely hope that Primecables posts this advice to help others, because their installation leaflet is inadequate, and their support staff know nothing beyond what the leaflet says.

    Reply by our customer service

    Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

    Was this review helpful? Thanks (1 person thanked ian_l for this review)
    1/5

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    By

    from Richmond, BC

    Thanked 28 for 8
    Jun 26, 2019

    The dimmer switich will not connect to the hub no matter what I try, and it doesn't even function as a manual dimmer - it will only turn all the way on or all the way off. My advice is don't waste your time with it.

    Reply by our customer service

    Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

    Was this review helpful? Thanks (0 people thanked ian_l for this review)
    1/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Richmond, BC

    Thanked 28 for 8
    Jun 25, 2019

    This hub works to connect the supported Livingwise/Orvibo Zigbee devices, but really it's a toy, not a practical device. It is supported only by the limited and poorly designed Livingwise and Orvibo HomeMate apps. It doesn't integrate with anything else: not Alexa, not Google Home, not IFTTT, not Homekit, not Home Assistant - nothing, which makes it pretty much useless for home automation. In addition it has the serious design flaw that it needs to be turned on manually with the On button when power is restored after a power failure, making it a poor choice for home security. There has been no attempt to upgrade the software functionality in 3 years. This product is a dead end. Don't waste your money.

    Reply by our customer service

    Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

    Was this review helpful? Thanks (15 people thanked ian_l for this review)
    4/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Vancouver, BC

    Thanked 16 for 65
    Jun 09, 2019

    The first item that I received did not work, they sent me a new one and it works now. I would like to buy more but it is still expensive. I bought this one just to try so that I could offer it to my clients.

    Was this review helpful? Thanks (0 people thanked dan_b for this review)
    5/5

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    By

    from Sherbrooke, QC

    Thanked 61 for 223
    Jun 09, 2019

    Répond très bien à mes attentes.

    Was this review helpful? Thanks (0 people thanked Normand B for this review)
    4/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Calgary, AB

    Thanked 39 for 58
    Jun 06, 2019

    Works fine

    Was this review helpful? Thanks (0 people thanked adam_o for this review)
    1/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Vancouver, BC

    Thanked 16 for 65
    Jun 05, 2019

    until now I can not pair it with zigbee hub, not happy right now

    Reply by our customer service

    Dear customer, thanks for your feedback, we will send you an email to better help you from there.

    Was this review helpful? Thanks (0 people thanked dan_b for this review)
    5/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Vancouver, BC

    Thanked 28 for 167
    Feb 16, 2019

    No problem connecting hub. Connected to motion sensor 25 feet away through walls.

    Was this review helpful? Thanks (1 person thanked buballoo for this review)
    4/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Lucknow, ON

    Thanked 30 for 132
    Jan 28, 2019

    No problem installing it on the network. Haven't added the sensors yet.

    Was this review helpful? Thanks (0 people thanked Brian E for this review)
    3/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Rouyn-Noranda, QC

    Thanked 34 for 75
    Dec 06, 2018

    Plus ou moins satisfait. Fonctionne mais portée très limitée, bloqué à l'heure avancée (donc heure sur appli ne concorde pas avec heure réelle d'activation) et mes lumières s'éteignent parfois sans raison (bien avant l'heure programmée d'extinction). Est-ce qu'il y a possibilité de mettre le logiciel (firmware) à jour sur ce produit?

    Was this review helpful? Thanks (9 people thanked Mathieu for this review)
    3/5

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    By

    from Magog, QC

    Thanked 1 for 34
    Oct 25, 2018

    Pas encore réussi à configurer

    Was this review helpful? Thanks (0 people thanked courtemanche_c for this review)
    1/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Nicolet, QC

    Thanked 4 for 2
    Oct 11, 2018

    L'application plante au démarrage sur 2 téléphones, Pixel 1 et Pixel 2. Cet article est donc inutilisable. Je changerai ce review si c'est réglé.

    Reply by our customer service

    Bonjour, Nous sommes très désolés, svp nous appeler dans le 1-866-979-7463 pour de l'aide.

    Was this review helpful? Thanks (4 people thanked Patric B for this review)
    1/5

    Thanks for taking the time to learn more about our Badges! We use Badges to identify reviewers so that you can better understand their credibility.

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    By

    from Lachine, QC

    Thanked 26 for 15
    Jul 27, 2018

    error staus 258 cannot login and nothing works, worked for 20 days now nothing

    Reply by our customer service

    Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

    Was this review helpful? Thanks (11 people thanked heath_d for this review)
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